Refund policy

Refund Policy ConstructionStore.net - Vendor & Customer Rights

Refund Policy
At Construction Marketplace, we aim to ensure that you receive high-quality construction tools, materials, and supplies. If you’re not fully satisfied with a purchase, please refer to our refund policy below.

1. Eligibility for Refunds
To be eligible for a refund:

  • Return requests must be made within 30 days of the delivery date.

  • Products must be unused, in their original condition, and returned with all original packaging, manuals, and tags.

  • Certain items are non-refundable, including:

    • Custom-cut or special-order construction materials

    • Clearance or final sale items

    • Hazardous materials (e.g., flammable liquids, chemical compounds)

    • Bulk orders marked “non-returnable” at checkout

Please check product-specific details before placing your order.

2. How to Request a Refund
To initiate a refund:

  • Contact our customer support at 📧 support@constructionmarketplace.com or 📞 +1 (000) 123-4567.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Our team will verify eligibility and provide return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect.

  • Use a trackable shipping service or purchase shipping insurance, especially for high-value items.

4. Refund Processing

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges
We do not offer direct product exchanges. If you need a different item, kindly initiate a return and place a new order separately.

6. Damaged or Defective Items

  • If your order arrives damaged, incomplete, or defective, notify us within 48 hours of delivery.

  • Send us photos and a description of the issue.

  • We will arrange a replacement, repair, or full refund as appropriate.