Return policy

Return Policy ConstructionStore.net - Order Returns Made Simple

Return Policy
At Construction Marketplace, we strive to ensure every customer is satisfied with their purchase. However, if you need to return an item, please review our return guidelines below.

1. Return Window

Products are eligible for return within 30 days from the date of delivery. Requests made after this period may not be accepted.

2. Return Conditions

To qualify for a return, items must meet the following conditions:

  • Unused and in original condition

  • Returned with all original packaging, manuals, tags, and accessories

  • Must include proof of purchase (invoice or order confirmation)

Items that do not meet these conditions may be rejected or subject to a restocking fee.

3. Non-Returnable Items

Some products are not eligible for return, including:

  • Custom orders or cut-to-size construction materials

  • Clearance or final sale items

  • Hazardous materials (e.g., paint, adhesives, chemicals)

  • Opened or used power tools, machinery, or safety gear

4. Return Process

To return an item:

  1. Contact our customer support at 📧 returns@constructionmarketplace.com or 📞 +1 (000) 123-4567

  2. Provide your order number, item details, and reason for return

  3. Our team will review your request and send you the return authorization and instructions

5. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to our error, defective, or damaged products

  • We recommend using a trackable shipping method to ensure your return reaches us safely

  • For high-value items, consider purchasing shipping insurance

6. Inspection & Approval

  • Once we receive your return, it will be inspected within 3–5 business days

  • If approved, a refund will be issued as per our [Refund Policy] or a store credit offered, depending on your preference

7. Damaged or Incorrect Items

If your order arrived damaged, defective, or incomplete, please notify us within 48 hours of delivery with photos and a description. We will arrange for a replacement, repair, or return at no extra cost.